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How long does a gift voucher last for?

Our gift vouchers can be purchased online and are only valid for up to 6 months from purchase.

Can you bounce without a parent or guardian?

Anyone over the age of 14 will be able to bounce without a parent on the premises (as long as the waiver has been completed for them by a parent or guardian over the age of 16), however anyone below this age must have a guardian/ parent on the premises.

How old do you need to be to bounce?

At Jumpin the minimum age to bounce in our main arena on our general sessions is 5 without adult supervision. If your child is toddling, they are welcome to bounce but they must be supervised at all times by a booked, full-paying space; however if you are attending a toddler session, the adult is FREE.

Does the inflatable theme park contain latex as I am allergic?

No. The arena is not made with any latex.

Are there any height or weight restrictions?

There are no height restrictions, however the weight limit for our inflatable theme parks is 21 stones/133kg per person.

Is my booking transferable / refundable?

All bookings with the exception of parties can be moved to another session with no less than 24 hours’ notice. Bookings will only be refunded when 14 days’ notice is given. You must call us direct or email us to modify or cancel a booking.

Can I bounce if I am pregnant?

Sorry, you cannot bounce if you are pregnant. This is to ensure the safety of the unborn baby and the adult.

Do you have wheelchair access?

We do not have a lift up to our cafe unfortunately.

Can I bring my own food?

No. Due to health and safety rules in catering we do not allow any food or drinks from outside onto the premises.

Do you have lockers?

Lockers are available. These require £1 to use (but this is returned to you once you are finished using it).

Are there any other ways to get to Jumpin?

Yes. Our park is situated in the middle of Derby bus station and Derby Train station. Both are a short 5 minute walk from our park.

Do you have parking?

Once you arrive at our location, you’ll find two nearby car parks. The car park surrounding our park is owned by Excel Parking, and across the road, you’ll find another car park owned by NCP Parking. Please note that these car parks are not owned by Jumpin Fun, but as a token of appreciation for our paying customers, we now offer two hours of free parking for the Excel car park. The two hours starts once you enter the car park you need to enter your REG into the white tablet situated inside our building to validate the free parking.

Unfortunately, we have been unable to continue our agreement with NCP Parking. Therefore, if you choose to park in their car park, standard parking fees will apply, payable at their machines or app.

What should I wear?

We ask all bouncers to wear comfortable clothes. No clothing should have sharp points such as belt buckles nor should you bring any sharp objects into the arena (jewellery, key chains etc.). This is for your own health and safety.

You must also wear socks – they must NOT have grips. It is your responsibility to ensure your entire party has socks with them. Although we do sell them at our reception if you forget.

Must I sign a waiver?

Yes. Everyone must sign a waiver before entering and bouncing at Jumpin. If you are under the age of 18 this must be completed by a parent or guardian. Once a waiver is completed it lasts for 12 months. We strongly recommend you complete a waiver before arrival.

If I am not bouncing do I have to pay and where will I go?

Customers that are not bouncing can enjoy the café and viewing area located upstairs. There is no charge to spectate.

What happens if I’m late?

If you are late you will lose your booked slot. If we have spaces available you may be allowed to join a later session. This depends on how busy the sessions are and is subject to the discretion of the management.

When do I arrive?

We suggest arriving 30 minutes before the session starts. This allows for plenty of time to check in (including signing waivers), especially during Peak times.

Do I need to book in advance?

We recommend customers book online before they arrive to avoid disappointment, as our sessions fill up very quickly, especially during peak times; there is no guarantee we will have spaces available if you arrive without pre-booking.

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