How long does a gift voucher last for?
Our gift vouchers can be purchased online and are only valid for up to 6 months from purchase.
Is my booking transferable / refundable?
All bookings with the exception of parties can be moved to another session with no less than 24 hours’ notice. Bookings will only be refunded when 14 days’ notice is given. You must call us direct or email us to modify or cancel a booking.
Do you have wheelchair access?
We have lift to the café and viewing area from the ground floor. It is located just next to our reception area
Can I bring my own food?
No. Due to health and safety rules in catering we do not allow any food or drinks from outside onto the premises.
Do you have lockers?
Lockers are available. These require £1 to use (but this is returned to you once you are finished using it).
Must I sign a waiver?
Yes. Everyone must sign a waiver before entering and bouncing at Jumpin. If you are under the age of 18 this must be completed by a parent or guardian. Once a waiver is completed it lasts for 12 months. We strongly recommend you complete a waiver before arrival.
What happens if I’m late?
If you are late you will lose your booked slot. If we have spaces available you may be allowed to join a later session. This depends on how busy the sessions are and is subject to the discretion of the management.
When do I arrive?
We suggest arriving 30 minutes before the session starts. This allows for plenty of time to check in (including signing waivers), especially during Peak times.
Do I need to book in advance?
We recommend customers book online before they arrive to avoid disappointment, as our sessions fill up very quickly, especially during peak times; there is no guarantee we will have spaces available if you arrive without pre-booking.
