FAQs

If you cannot find the answer you are looking for in our Frequently Asked Questions please do not hesitate to send us a email or alternatively contact one of our reception teams.

Q.Can you bounce without a parent or guardian?

Anyone over the age of 14 will be able to bounce without a parent on the premises (as long as the waiver has been completed for them by a parent or guardian over the age of 18), however anyone below this age must have a guardian/ parent on the premises.

Q.How old do you need to be to bounce?

At Jumpin the minimum age to bounce in our main arena on our general sessions is 5 without adult supervision. If your child is toddling, they are welcome to bounce but they must be supervised at all times by a booked, full-paying space; however if you are attending a toddler session, the adult is FREE.

Q.Does the inflatable theme park contain latex as I am allergic?

No. The arena is not made with any latex.

Q.Are there any height or weight restrictions?

There are no height restrictions, however the weight limit for our inflatable theme parks is 21 stones/133kg per person.

Q.Is my booking transferable / refundable?

All bookings have a 48 hour cancellation policy. You must call us direct to modify or cancel a booking

Q.Can I bounce if I am pregnant?

Sorry, you cannot bounce if you are pregnant. This is to ensure the safety of the unborn baby and the adult.

Q.Do you have wheelchair access?

Yes. We have a lift that provides access to our upstairs café and viewing area.

Q.What is your off-peak/peak times?

Off Peak times are from Tuesday to Friday at School Term Times according to the local council. Saturday, Sunday, Bank Holidays and any School Holiday times are classed as Peak times.

Q.Can I bring my own food?

No. Due to health and safety rules in catering we do not allow any food or drinks from outside onto the premises (apart from baby food).

Q.Do you have lockers?

Lockers are available. These require £1 to use (but this is returned to you once you are finished using it).

Q.Are there any other ways to get to Jumpin?

Yes. There are bus stops within 2 minutes of the park and the local train station with links across Sussex and beyond is a 20 minute walk .

Q.Do you have parking?

Yes we have an on-site car park for 60 cars. There is also parking on the road in the  surrounding roads.

Q.What should I wear?

We ask all bouncers to wear comfortable clothes such as shorts and tracksuits. No clothing should have sharp points such as belt buckles nor should you bring any sharp objects into the arena (jewellery, key chains etc.). This is for your own health and safety.

You must also wear socks – they must NOT have grips. We do not supply them so it is your responsibility to ensure your entire party has socks with them.

Q.Must I sign a waiver?

Yes. Everyone must sign a waiver before entering and bouncing at Jumpin. If you are under the age of 18 this must be completed by a parent or guardian. Once a waiver is completed it lasts for 12 months. We strongly recommend you complete a waiver before arrival.

Q.If I am not bouncing do I have to pay and where will I go?

Customers that are not bouncing can enjoy the café and viewing area located upstairs. There is no charge to spectate.

Q.What happens if I’m late?

If you are late you will lose your booked slot. If we have spaces available you may be allowed to join a later session. This depends on how busy the sessions are and is subject to the discretion of the management.

Q.When do I arrive?

We suggest arriving 30 minutes before the session starts. This allows for plenty of time to check in (including signing waivers), especially during Peak times.

Q.Do I need to book in advance?

We recommend customers book online before they arrive to avoid disappointment, as our sessions fill up very quickly, especially during peak times; there is no guarantee we will have spaces available if you arrive without pre-booking.

Q.How old do you have to be to bounce?

At Jumpin the minimum age to bounce in our main arena on our general sessions is 5 without adult supervision. If your child is toddling, they are welcome to bounce but they must be supervised at all times by a booked, full-paying space; however if you are attending a toddler session, the adult is FREE.

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